Refund policy
🌿 Return & Refund Policy
Woven with care. Backed by trust.
At Saree Haveli, we believe that trust is built not just in what we deliver—but in how we stand by it.
Every saree is carefully packed and dispatched with the hope that you'll love it. If something isn't right, we've designed our return process to be simple, transparent, and fair.
🇮🇳 Returns for Orders Within India
🧵 A Thoughtful Return Window
We offer a 48-hour return window from the time your order is delivered.
If you wish to return your saree, simply contact us within this period through:
- Phone Call
Our team will guide you through the entire return process.
📦 Easy Returns, Made Convenient
Every order includes a return cover for your convenience.
To initiate a return:
- Place the saree back in the provided return cover.
- Ensure it is unused, unwashed, undamaged, and in its original condition.
- Ship it back using any courier service of your choice.
🔍 Our Quality Check
Once your return reaches us, our team carefully inspects the saree to ensure it is:
- Unused
- Undamaged
- Unwashed
- In its original condition with all tags intact
If the product meets these conditions, your return is approved and processed smoothly.
⚖️ If the Product Has Been Used or Damaged
To maintain fairness for all customers, returns may not be eligible for a refund if the product is found to be:
- Used
- Washed
- Damaged
- Altered
- Missing original tags or packaging
- Not in its original condition
For complete transparency, we will share photos and/or videos via WhatsApp if any issue is identified during inspection.
In such cases:
- The refund request will not be approved.
- The saree will be shipped back to you.
🌍 International Orders
We are delighted to ship Saree Haveli products worldwide.
Since international shipping involves customs clearance, higher logistics costs, and cross-border regulations, international orders are not eligible for returns or exchanges due to change of mind, colour preference, design preference, size expectations, or any other non-quality-related reasons.
📦 Refunds for Damaged Products Only
If your order arrives damaged during transit, we are committed to making it right.
To be eligible for a refund:
- Please notify us within 48 hours of delivery.
- Share clear photographs and an unboxing video showing the damaged product and packaging.
- Our team will carefully review the claim.
If the damage is verified, we will process an appropriate refund or resolution at our discretion.
Claims made after 48 hours or without sufficient supporting evidence may not be eligible for refund.
💰 Refunds
Once an eligible return (for domestic orders) or a verified damage claim (for international orders) is approved, your refund will be processed promptly through the original payment method.
Processing timelines may vary depending on your bank or payment provider.
🤝 A Shared Understanding
We are committed to:
- Honest product representation
- Careful packaging
- Prompt customer support
- A fair and transparent resolution process
In return, we request that customers:
- Notify us within the applicable time period.
- Return products in their original condition (for domestic returns).
- Inspect international shipments upon delivery and report transit damage promptly.
Because trust, like every fine weave, is strongest when held from both sides.
✨ A Quiet Assurance
No hidden conditions.
No unnecessary complications.
Just a sincere promise—that every Saree Haveli order will always be handled with care, honesty, and integrity, whether it's delivered across India or across the world.